Gorgias
8.7
/10
Helpdesk and customer support built for ecommerce
Est. 2015
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Score Breakdown
About Gorgias
Gorgias is a helpdesk platform built specifically for ecommerce brands. It integrates deeply with Shopify, pulling order data, customer history, and product information directly into support tickets. Supports email, chat, social, and SMS in one inbox. Automation rules handle common queries. Used by thousands of DTC brands.
Who Is It For?
✅ Best for
DTC brands, Shopify merchants, high-volume ecommerce support teams
⚠️ Not ideal for
B2B SaaS, non-ecommerce, very small stores
Pricing
- Starting price
- $10/month
- Pricing model
- Per ticket pricing
- Free plan
- ❌ No
- Free trial
- ❌ No