These tools appear in the same conversations but are hired for different jobs. Match the tool to the gap in your stack — not the other way round.
Gorgias
The job: full helpdesk with order context and in-ticket commerce actions. Deeper dive: why Gorgias stands out · getting started.
LiveChat
The job: real-time human chat, plus modular bot and ticketing add-ons. Deeper dive: why LiveChat stands out · getting started.
Help.center
The job: AI knowledge base that answers before a ticket exists. Deeper dive: why Help.center stands out · getting started.
Collect.chat
The job: scripted lead-capture bot for when nobody is online. Deeper dive: why Collect.chat stands out · getting started.
The decision rule
Name the gap first (which job above is currently manual, broken or missing?), then pick the tool built for exactly that. If two tools share a job, trial the one whose strength matches your top requirement.