Gorgias and Intercom are both credible picks in their category. The honest answer to which is better: it depends on which side of the trade-offs your operation sits.
Where Gorgias is stronger
In an ecommerce stack, Gorgias's strength is support tickets with order context — refunds and edits from inside the helpdesk. If that's the gap you're filling, it's the natural default — see our full breakdown.
Where Intercom is stronger
Intercom approaches the same category with different priorities; teams that value those priorities tend to be happier there. Compare current pricing and the depth of the two or three features you'll actually use daily.
How to decide
Write your top three requirements before opening either pricing page, trial the one matching requirement one, and commit only after running your core workflow end-to-end once.
Related: Best Gorgias alternatives · How Gorgias fits an ecommerce stack.