Crisp

8.6 /10 8.6

Shared inbox and live chat for startups and SMBs

Live Chat Free Plan Available 14-Day Free Trial Est. 2015

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Score Breakdown

Ease of Use

9.0

Features

8.0

Value for Money

9.0

Support

8.5

Overall Score

8.6

About Crisp

Crisp is a customer messaging platform combining live chat, email, social media, SMS, and chatbot in one shared inbox. Its freemium model makes it popular with startups and SMBs. Clean interface, good bot builder, and useful Shopify integration for order lookup. Available in English, French, German, and Spanish.

Key Features

Free plan
shared inbox
multi-channel
Shopify integration
chatbot

Who Is It For?

✅ Best for

Startups, SMBs, budget-conscious businesses

⚠️ Not ideal for

Enterprise scale, high-volume support teams

Pricing

Starting price: $25/month
Pricing model: Per month per workspace
Free plan: ✅ Yes
Free trial: ✅ 14 days