Help Scout
8.6
/10
Email-based helpdesk for customer-centric teams
Live Chat 15-Day Free Trial Est. 2011
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Score Breakdown
About Help Scout
Help Scout is a customer support platform designed to feel like a collaborative email inbox rather than a complex ticketing system. Includes shared inboxes, a help centre (Docs), live chat (Beacon), and customer profiles with conversation history. Widely used by SaaS, ecommerce, and service companies.
Key Features
- Collaborative inbox
- help centre
- live chat
- customer history
- feels like email
Who Is It For?
✅ Best for
Enterprise CRM, high-volume ecommerce with complex automation
Pricing
- Starting price
- $22/month
- Pricing model
- Per user per month
- Free plan
- ❌ No
- Free trial
- ✅ 15 days