Freshdesk
8.6
/10
Affordable multi-channel helpdesk for SMBs
CRM Free Plan Available 21-Day Free Trial Est. 2011
Some links on this page are affiliate links. We may earn a commission if you sign up — at no extra cost to you. Our editorial independence is never compromised. Full disclosure
Score Breakdown
About Freshdesk
Freshdesk is a customer support platform from Freshworks offering email, phone, chat, social, and self-service. The free plan supports unlimited agents for basic email ticketing. Affordable paid plans unlock automation, reporting, and advanced features. Very popular globally, particularly strong in India and Southeast Asia.
Key Features
- Free plan
- multi-channel
- automation
- CSAT surveys
Who Is It For?
✅ Best for
SMBs, startups, Indian market, cost-conscious businesses
⚠️ Not ideal for
Enterprise-scale customisation, complex workflows
Pricing
- Starting price
- $15/month
- Pricing model
- Per agent per month
- Free plan
- ✅ Yes
- Free trial
- ✅ 21 days