Gorgias
8.7
/10
Helpdesk built for ecommerce support teams
CRM 7-Day Free Trial Est. 2015
Some links on this page are affiliate links. We may earn a commission if you sign up — at no extra cost to you. Our editorial independence is never compromised. Full disclosure
Score Breakdown
About Gorgias
Gorgias is a helpdesk platform purpose-built for ecommerce brands. It pulls order data, customer history, and product information from Shopify directly into support tickets. Supports email, chat, social, and SMS. Automation rules handle repetitive queries. Recognised as the standard helpdesk for DTC Shopify brands.
Key Features
- Shopify order data in tickets
- automation
- multi-channel
- macros
Who Is It For?
✅ Best for
DTC brands, Shopify merchants, high-volume ecommerce support
⚠️ Not ideal for
Non-ecommerce, B2B SaaS, very small stores
Pricing
- Starting price
- $10/month
- Pricing model
- Per ticket pricing
- Free plan
- ❌ No
- Free trial
- ✅ 7 days